We build our products to last, and our warranty reflects that. We promise to do everything we can to make you happy with your purchase, including repair, replace, reduce the price or refund your money as the issue warrants.
First and foremost, Airtite Smokers come with a 30 day money-back guarantee. If you are not satisfied for any reason, just send it back within 30 days of receipt for a full refund. If it’s unused, we’ll pay for return shipping. If it is used, Buyer (that’s you) has to pay for return shipping to Austria.
When you send something back to us, risk of loss and title for products purchased from us pass to you upon delivery of Product to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. That said, we’ll do our best to assist you where we are able.
Drum and lid: The drum and lid comes with a 3 year rust-through warranty. If a hole develops, we will either replace the drum or the entire body at our discretion. Otherwise, we offer a 2 year warranty against manufacturing defects.
Firebasket: The stainless steel firebasket comes with a 3 year corrosion warranty. If a hole or break develops, we will repair it, replace it or compensate you for it at our discretion. Otherwise, we offer a 2 year warranty against manufacturing defects.
Everything else: Everything else comes with a 2 year warranty against manufacturing defects.
This warranty is void if you use your Airtite Smoker as burn barrel, use flammable chemicals (such as liquid fire starters) in it, or otherwise use it to contain open fires.
It’s a smoker; please use it only for that and only according to the instructions.